Eternal Gold offers unlimited, free replacements for life for any pieces that are defective or break - no questions asked: if they break, we will replace them an unlimited number of times. You just return the broken piece to us with a check or credit card payment for $9.95 to cover shipping and handling of the replacement piece. Please note that the warranty program does not cover discoloration of our jewelry, only breakages/chipped plating/other defects. Discoloration can happen for so many reasons – see below for our suggested product care tips
Product Care - Here are some tips for caring for your jewelry.
Jewelry Storage - Always store jewelry away from moisture. All of our jewelry retains its best appearance when stored in a cloth bag – for this reason, we include a cloth bag with every item sold.
Jewelry Care - It is important to protect your jewelry from direct contact with chemicals including hair products, lotions and perfumes. Occasionally washing jewelry gently with a mild soap/water and thoroughly rinsing in warm water will remove natural skin oils, which can cause dulling or oxidation. After washing, it is very important to dry the jewelry thorougly. Metals can be cleaned with a gentle polishing cloth. Our jewelry should never be dipped in liquid jewelry cleaner.
Different metals and finishes hold up very differently – for example, our surgical grade stainless steel jewelry is much more durable than our gold plated jewelry. However, we suggest the following tips for all jewelry to avoid discoloration and faster wear and tear:
do not wear jewelry while
- In the shower
- In the ocean / swimming pool
- In the bath tub or hot-tub
- While exercising
If I would like to return my order, how do I do that? If you are sent a defective piece of jewelry, you may return it for a full refund or replacement within 7 days.
If you are unhappy with your purchase for reasons other than defectiveness, you can return it within 7 days for a full refund minus shipping and handling costs that we incurred to send the shipment to you. An $8 restocking fee will be deducted from your refund if you are returning a piece simply because you do not like it.
Returned merchandise must be unworn with original packaging and tags. Please also include the receipt. Once merchandise is received, refunds will be credited in the original payment form. Please allow 14 days for refunds to be processed.
Sale and clearance items are final and non-returnable.
We do not pay return shipping on returns, except for defective merchandise.
Also, please note than any custom made pieces are non-refundable.